Travel Consultant - Travel & Lifestyle Services Job at American Express, Phoenix, AZ

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  • American Express
  • Phoenix, AZ

Job Description

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day-from curating a unique travel or lifestyle experience to helping them with their everyday needs. You can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.

If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here's your chance to become a highly skilled Travel Consultant. Here's just some of what you could be doing every day.

How will you make an impact in this role?

* Deliver world-class customer service in an in-bound, high-volume travel call servicing environment

* Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements

* Understand our customer needs through consultation to deliver innovative and extraordinary interactions

* Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements

* Communicate new and existing product offerings and value propositions relevant to the Card Member

* Always put the Card Member's experience at the forefront of everything you do, reinforcing the Membership First approach, delivering excellent service and outcomes that are core to the American Express brand

Minimum Qualifications

* 1 year experience in tourism, travel, hospitality or cruise and tours

* High-end customer service or sales roles experience

* Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment

* Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide

* Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism

* Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member's communication style

* Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices

* Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals

* You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week

Additional Requirements:

* This is a hybrid role and candidates must be able to work in the office a minimum of 3 days a week

* Flexibility to work anytime between 5:00am-2:00am including weekends

* Location: 18850 N 56th Street, Phoenix, Arizona

Salary Range: $20.00 to $28.85 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

* Competitive base salaries

* Bonus incentives

* 6% Company Match on retirement savings plan

* Free financial coaching and financial well-being support

* Comprehensive medical, dental, vision, life insurance, and disability benefits

* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

* Free and confidential counseling support through our Healthy Minds program

* Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job Tags

Hourly pay, Remote job, Flexible hours, Night shift, 3 days per week,

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