THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
Program Technician:Under the close supervision of a Tax Administrator I, the incumbent in a training capacity performs the less difficult semi-technical Employment Tax Program duties.
Telephone Advisories: The incumbent is responsible for the more difficult, complex, and sensitive assignments relating to customer service and tax enforcement activities. In a journey level capacity, the incumbent provides assistance on the more complex inquiries to customers who contact the call center for assistance. Advisory topics include the employment tax portions of the California Unemployment Insurance Code; employer registration and account status changes, reporting requirements and procedures; explanations of Department correspondence, forms and brochures; explanations of reserve account questions; and assistance with questions about employment tax rates. Assists employers and their agents in learning how to compute taxes and prepare various reporting forms.
While staff are expected to handle a full range of call issues as noted above, those that are most complex and sensitive are referred to Program Technician III (PT III) staff or Tax Compliance Representative (TCR) staff.
Delinquency Correspondence: Processes batches of delinquency correspondence. This involves determining if various filing forms are still delinquent, updating information on the Accounting and Compliance Enterprise System, making timeliness and good cause determination for delinquent filings, and inactivating accounts that are no longer in business. Monetary adjustments, within the authorized limits for this staff classification, will be made by staff in order to correct the account.
Program Technician II:
Under the general supervision of a Tax Administrator I, the incumbent performs journey-level Employment Tax Program duties and is responsible for the more difficult, complex, and sensitive assignments relating to customer service and tax enforcement activities.
Telephone Advisories: The incumbent is responsible for the more difficult, complex, and sensitive assignments relating to customer service and tax enforcement activities. In a journey level capacity, the incumbent provides assistance on the more complex inquiries to customers who contact the call center for assistance. Advisory topics include the employment tax portions of the California Unemployment Insurance Code; employer registration and account status changes, reporting requirements and procedures; explanations of Department correspondence, forms and brochures; explanations of reserve account questions; and assistance with questions about employment tax rates. Assists employers and their agents in learning how to compute taxes and prepare various reporting forms.
Assist employers in reconciling Disability Insurance Elective Coverage accounts.
While staff are expected to handle a full range of call issues as noted above, those that are most complex and sensitive are referred to Program Technician III (PT III) staff or Tax Compliance Representative (TCR) staff.
Delinquency Correspondence: Processes batches of delinquency correspondence. This involves determining if various filing forms are still delinquent, updating information on the Accounting and Compliance Enterprise System, making timeliness and good cause determination for delinquent filings, and inactivating accounts that are no longer in business. Monetary adjustments, within the authorized limits for this staff classification, will be made by staff in order to correct the account.
The most complex work items and those involving adjustments beyond their scope and authority are referred to PT III or TCR level staff.
This position is headquartered in Rancho Cordova and may be eligible for telework under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee.
Position exists in rancho Cordova, CA ARU: 785
To view the full duties and responsibilities, please see the “Duty Statement” linked under Additional Documents.
You will find additional information about the job in the .
Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
Free parkingHybrid remote / In-house
It is strongly encouraged to apply through your CalCareer Account at .
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:
Examination/Assessment
To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.
Click the examination link below for more information and to take the exam:
For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Benefit information can be found on the CalHR website, , and the CalPERS website, .
The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.
The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).
The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."
ADDITIONAL DEPARTMENT INFORMATION
The Employment Development Department may require a new probation in accordance with applicable probationary period rules.
Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey
Merit System Principles
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
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