Job Description
IT Support Tech II - Full Time
POSITION SUMMARY:
Responsible for the installation, support and repair of computers, software, PC-related peripheral devices.
Completes maintenance of Help Desk issues.
Acts as liaison with our partners to resolve IT issues.
Responds to users in a timely and professional manner.
Completes problem reporting and tracking, data base establishment and maintenance as well as status reporting.
Basic project management.
Intermediate Network and Server support.
User training.
Technology research and implementation.
POSITION REQUIREMENTS:
Minimum Education Required: High school diploma or equivalent required.
Minimum Education Preferred: Associate or above preferred.
Minimum Work Experience Required: Intermediate knowledge of PC’s and technical software.
PC repair and building.
Proficient in Microsoft Office applications or Google Business suite.
Ability to assist and diagnose user application or system problems and escalation of issues to appropriate support staff or vendors, as needed.
IT ticketing systems.
Documentation and work instructions.
Minimum Work Experience Preferred: Previous experience in Information Systems or related field; EPIC EMR experience preferred.
Hospital or other healthcare environment experience preferred.
POSITION ESSENTIAL FUNCTIONS: Provides a central resource for all issues and projects; determines the best course of action for resolution.
Receives and logs calls from various system users; alerting staff of outstanding issues.
Assists with system security and provides technical support as needed.
Performs scheduled and non-scheduled operational functions required.
Acts as liaison between CVMC and Barton and Renown on IT issues.
Provide excellent customer support.
Availability for on-call schedule rotation.
BENEFITS: If you are scheduled to work part-time at least 20 hours per week and full-time at least 32 hours per week, you are eligible for benefits on the first day of the month following 30 days of employment. NO STATE INCOME TAX
Hometown Health Medical, EyeMed Vision, Guardian Dental and Flexible Spending Account.
Vanguard 401(k) with match.
Employer paid Care Flight Membership for your household (full-time employees) (A Division of REMSA).
Employer Paid Basic Life and AD&D insurance.
Unum Supplemental Insurance (Critical Illness, Accident, Short Term & Long Term Disability).
Earned Time Off, Sick Leave and Paid Holidays.
Nevada 529 College Fund.
Unum Employee Assistance Program.
Employer paid Credit monitoring and Identity Theft Program through CyberScout.
Tuition Reimbursement, Clinical Ladder* & HRSA Loan Repayment Program* (*for qualifying positions).
Priority Childcare Enrollment with the Boys and Girls Club of Western NV for ages 9 months+.
Paid Volunteer Hours for staff to help in the community.
and More...
CARSON VALLEY HEALTH IS PROUD TO BE RECOGNIZED AS A FINALIST IN THE
"BEST PLACES TO WORK" - NORTHERN NEVADA, 2021, 2022 & 2024!
WE LOOK FORWARD TO WELCOMING YOU TO OUR TEAM!!
Job Tags
Holiday work, Full time, Temporary work, Part time, Work experience placement, Flexible hours,