Job Description

Position Overview The Support Technician is responsible for the support and maintenance of software and hardware aspects of various systems implemented on-site. Qualifications and Physical/Mental Requirements:

• Prior experience in hospitality systems support is highly desirable.
• Work is performed indoors with moderate temperatures controlled by the hotel environmental systems. Must be able to stand and exert well-paced mobility for up to four hours at a time.
• Degree or Certification in I.T. related study is highly desirable.
• The ability to follow payroll and key sign out procedures.
• The ability to offer any assistance possible to guests.
• The ability to respond properly to any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
• Comply with TIHTC work rules and standards per the associate handbook and as directed by management.
• Work harmoniously and professionally with co-workers and management
• Utilizes good judgment
• Proactive
• Focused towards excellent customer service

Position Responsibilities:

• Assist Director of IT with system support and maintenance plans to ensure server backups are performed, tested and maintained.
• Ability to multi-task and work independently against a list of performance and quality standards.
• Minimum of two years experience with system support related position.
• Must be knowledgeable with hotel related systems and computer literate.
• Perform quarterly software and hardware audits to confirm licensing and security conformity.
• Review and assist with helpdesk ticket resolution.
• Prepare system reports on a weekly/monthly/as-needed basis.
• Monitor and maintain network equipment and security.
• Assist with vendor support and software upgrades/troubleshooting.
• Provide end-user support for terminal related issues.
• Assist in maintaining user accounts and system security groups.
• Assist with various systems update/support/closing procedures.
• Assist the Director of IT. in any other duties as needed. Perform other special projects as assigned.

License/Certificate Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Job Tags

Similar Jobs