Bilingual (Spanish-English Speaking) Collector I - Monthly Bonus Opportunities Job at Triad Financial Services, Inc., Jacksonville, FL

  • Triad Financial Services, Inc.
  • Jacksonville, FL

Job Description

Triad Financial Services is looking to add a dedicated Bilingual Collector (Spanish - English Speaking) to our team. We are an established, profitable company who is growing quickly.

Work days and hours are as follows: Monday - Thursday: where 2 days are 8:30am - 5:30pm, and 2 days are 11:00am - 8:00pm, Friday is 8:30am - 5:30pm, and 1 to 2 Saturdays per month will be 4 hour shifts, 8a - 12pm or 9a - 1pm and possibility for overtime may be required. The training will last @ 90 days.

Essential Functions:

  • Generate high volume of outbound calls to early stage delinquent borrowers
  • Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment.
  • Determine the reason for non-payment
  • Document mortgage collection systems with all activities and communications
  • Send Notice of Defaults (NODs) to customers when required
  • Send letters to customers with pending post-dated payments
  • Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
  • Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director.The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, etc.
  • Process mortgage payments in accordance with established guidelines
  • Follow all company and departmental policies and procedures
  • Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
  • Consistently meet or exceed monthly goals
  • Be flexible with their time and schedule in order to meet the needs of the business
  • Perform other duties that may be assigned by supervisor

Minimum Qualifications:

  • High School diploma or equivalent
  • Solid PC skills
  • Analytical and problem-solving skills and attention to detail
  • Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences
  • Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions
  • Knowledge of Billing and Collections procedures
  • Must be goal oriented
  • At least 1 year of telephone customer contact experience
  • Ability to present a professional image to customers, coworkers and external contacts
  • Excellent verbal and written skills to communicate and negotiate with parties
  • Ability to prioritize multiple tasks and work well under deadlines
  • Knowledge of federal regulations and the Fair Debt Collection Practices Act
  • Patience and ability to manage stress
  • MSP experience is a plus
  • High school diploma or GED



Job Tags

Flexible hours, Shift work, Saturday,

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